Client Relationship Manager, Spain (Remote)

Our OrganizationLearnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life– changing impact. We use award– winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries.

Our company was founded in 2007 with a dream to bridge the gap between the disparate worlds of education and technology. Our vision was to create an ‘EdTech’ company that harnessed cutting– edge technology to optimize instructor– led training (ILT) rather than replace it, as so many traditional eLearning providers have tried and failed to do. Our obsession was, and continues to be, empowering talented trainers to create transformative learning experiences, because, at the end of the day, we think people are the real ‘killer app’.

Since our early years as a digital start– up, we’ve worked with hundreds of blue chips and international institutions across the world. Today our training services are used by more than 1,200 companies and by over 500,000 employees. We started in Spain however today we have offices across Europe and a team of more than 400 incredible professionals.

Your OpportunityIn this exciting new career opportunity the Client Relationship Manager, Spain will be responsible for building long– term relationships with clients, proactively fostering the achievements of sales and ensure that the highest level of client experience is delivered. They should be able to upsell and cross– sell generating more revenue in the assigned portfolio.

• Reporting to Head of Sales, Spain
• Work from home remotely
• Full– time working hours
• + OTE sales commission

Your ResponsibilitiesClient Retention and Growth:

• Understand customer needs and complaints – develop plans to address them
• Identify decision makers in client companies to cultivate profitable relationships
• Forward upselling and cross– selling opportunities to the sales team
• Promote high– quality sales, supply and customer service processes
• Create strategies to combat potential revenue losses
• Guarantee the program renewals, bring in repeated business by resolving any outstanding issues
• Design programs and proposals selecting the best language solutions according to the client’s budget and needs
• Program follow– up, end– of– program, new services meetings and calls with clients.
• Show attention to clients and keep them informed about new language trends, services, etc
• Control of the client portfolio billing to guarantee the maintenance and growth of the accounts
• Provide clear forecasting for sales planning purposes.

General Client Management:

• Understand our product, services and structure – facilitate communication between departments
• Serve as a liaison between a company and clients to help ensure client satisfaction.
• Help in the client’s segmentation
• Conduct and lead the implementation of the programs sold
• Have control of the client’s billing by completing the invoicing & forecasting document
• Enter and update the client’s forecasting in the Invoicing & forecasting document
• Updating and maintaining CRM
• Conduct and guide the client in the transition to virtual programs

Our Successful CandidateCompetencies:

• Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent communication, negotiation, and presentation skills
• Team and results oriented
• Strategic with big picture mind set
• Creative thinker ready to develop solutions for existing clients, as well as pursue new clientele opportunities
• Develop knowledge of our products and services and research our competitors

Language skills:

• Ability to communicate in English
• Ability to communicate fluently in Spanish

Education & Experience:

• Demonstrated experience in B2B sales
• Experience delivering client– focused solutions to customer needs
• Experience using CRM sales related tools

Our CultureWork from home remotely.

Flexible Working: Learnlight is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.

People– Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm, initiative, and commitment above all else.

Learning & Development: Access to language learning and soft skills training; ongoing professional development talks and masterclasses; frequent coaching and constructive feedback.

Diversity & Inclusion: Learnlight fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation, age or disability.

Community Events: We offer a range of social events including Virtual Drinks, Book Club, Teatime, and departmental and All Company meetups.

Your ApplicationWe are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. As we are a global company, we are looking for English communication skills for effective collaboration, therefore please kindly submit your application and Résumé in English.

The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our e– mail address privacy@learnlight.com.