Head of Operations

The Head of Operation’s main responsibility is to oversee the day– to– day operations of the Hotel Group. Ensuring that all Hotels operate efficiently and provide a high– level service to guests.  Working closely with the Director and other key stakeholders, the DOO will supervise and lead the Hotel Managers in obtaining the desired results.

Personal Attributes and skills required

■       Exceptional leadership and decision– making skills

■       At least 5 years’ experience in a managerial position

■       Problem solving skills

■       Strong organizational and delegation skills

■       Diverse management styles and ability to adapt to different cultures

■       Outstanding written and verbal communication skills in English

■       IT proficient

Tasks

■       Oversee the daily operations of the Hotel Group ensuring that they run smoothly and efficiently.

■       Monitor and analyze hotel performance metrics, identify areas for improvement, and develop action plans to address them.

■       Review Management Accounts, analyze and provide solutions to problematic areas in close cooperation to the Financial Controller and the relevant Hotel Manager.

■       Lead, mentor, and supervise the Hotel Managers, ensuring they have the resources and support they need to succeed.

■       Ensure that all hotels comply with company policies and procedures, as well as legal and regulatory requirements.

■       Collaborate with other departments and stakeholders, such as Sales and Marketing, Finance, and Human Resources, to achieve business objectives.

■       Manage budgets, financial plans, and forecasts for the hotels in the group.

■       Reports regularly to CEO with projected tasks, projects and projects outcomes.

■       Ensure all Hotels are in top operative conditions.

■       Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

■       Provides effective team and project management duties and oversee projects completion timelines and monitor projects costs in the hotels.

■       Develop and maintain positive relationships with guests, stakeholders, and partners.

■       Stay up– to– date with industry trends, innovations, and best practices, and incorporate them into the hotels’ operations.

■       Be available on call 24 hours a day to resolve any urgent problems and emergencies.

■       Required to travel frequently.